Refundable Fares
Select the Refundable Fares check-box to search for our lowest refundable fares available. Leave it un-checked to search for our lowest restricted fares available.
Refundable fares offer:
Greater flexibility if you are unsure of your travel dates
Refund at anytime
Refundable fares are non-transferable and may not be available on all routes.
Children traveling unaccompanied by an adult(18+) will need to make a reservation by calling
1-800-367-5320. Click here for Details
Infant(Under the age of 2) fly free of charge (except on International flights). You are allowed 1 infant per adult. Click here for Details
Passengers traveling with an infant
will need to check-in at the airport to receive your infant boarding pass.
For international routes, discounted children's fares may be available through our Reservations Department. Please call 800-367-5320 for assistance.
one (1) personal item (purse, briefcase, laptop bag, backpack, or similar item)
Size Limit
22" height, 14" length, 9" depth (45 linear inches)
Weight Limit
25 pounds / 11.5 kilograms
Each ticketed passenger is currently limited to one piece of carry-on baggage and one personal item. You may check your stroller or car seat at the gate. Car seats, infant carrying seats, or strollers are all accepted as check-in baggage, in addition to the free baggage allowance for the accompanying ticketed adult passenger, as long as traveling with the child. (There is no separate baggage allowance for infants held in a passenger's lap.)
These items may be carried on the aircraft as your one-piece of carry-on baggage allowance, provided the item can properly fit in the overhead compartment or stowed beneath the seat in front of you. In addition to the one-piece carry-on baggage allowance, you may also carry on one personal item such as a purse, briefcase, laptop computer, backpack or similar item.
Your primary storage area is the space under the seat in front of you. The overhead compartments are on a first come, first serve basis and are for all passengers. If your carry on item is unable to be safely stored under the seat in front of you or in the overhead compartment, or if all storage areas are full, you may be asked to check in your baggage for pick-up upon your arrival. For items exempt from the carry-on item limit, please see below. For liquid restrictions, please see the TSA 3-1-1 guidelines.
Check-In Luggage
Check-in luggage charges are per piece, each way. For each item exceeding 50 pounds (23 kg), an additional Excess Weight charge applies. (Except SYD and Hawaii↔MNL flights: 70 lb weight limit) For each item exceeding 62 linear inches (157 linear cm), an additional Excess Size charge applies.
For items exceeding maximum of 70 pounds (32 kg) and/or 80 linear inches (206 linear cm) are not accepted.
Luggage charges paid via web/kiosk/ticket counter are non-refundable. Payment methods - Web/Kiosk: Credit Card, Ticket Counter: Credit Card / Cash / Check
Linear inches are defined as length + width + height, measured in inches. Certain sporting goods or specialty items may be subject to different charges.
The following items are not included as part of the carry-on baggage limit.
A handbag or pocketbook
An overcoat or wrap
A foot rug
An umbrella or walking stick
A camera
A pair of binoculars
A reasonable amount of reading matter for the flight
An infant's food for consumption enroute
A collapsible wheelchair and/or crutches and/or braces or other prosthetic device on the same flight with passenger using the device
Any assistive device or mobility aid
Check-In Luggage
The following items are exempt from check-in luggage charges:
Car seats, infant carrier, or stroller (excluding jogging strollers) when traveling with a child
Wheelchairs, walkers, crutches, canes, and other personal assistive devices
For travel between Hawaii and the Continental US, one pre-packaged box of papayas or pineapples (pre-agricultural inspected) per passenger not to exceed 10 lbs. in weight
The following passengers are exempt from the 1st and 2nd check-in luggage charges:
Customers traveling in First Class
Customers traveling to/from International Destinations
Premier Club Members - Member Only (Effective March 1st, 2011)
Pualani Platinum and Gold - Member Only (Effective March 1st, 2011)
Corporate Members
Customers traveling on government or military fares
Active US Military Personnel and/or qualified dependents. Valid Military ID must be presented at time of check-in.
Confirmation codes with at least one Hawaiian Coach Plus segment (North America Itineraries)
Airline Employee (HA/OA) pass travelers, including Executive Pass Travel
